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Re: [802SEC] Refund policy

All,

There are I believe several issues related to cancellation that need addressing.

One issue that can up earlier is how to cancel a registration.  The instructions currently appear only on the registration page.  I believe that the instructions for how to cancel should appear in both the meeting announcements (html and pdf versions) and on the web registration page.  The instructions on how to cancel should not contain any dates or penalties and will therefore not run the chance of contradicting the cancellation policy.

The cancellation policy itself is I believe separable into two parts.  The first part is that there is a limited period of time during which registrations may be canceled and that the size of the refund depends on when the cancellation is received.  This part could also be included in the same places as the cancellation instructions .  The second part is the dates that define the class of cancellation (early, regular, late) and the associated penalties.  This part should I believe appear only on the web registration page.

A quick link directly to the cancellation policy on a early web page sounds like a good idea if the implementation is not too ugly.

Thanks,

wlq

mjsherman@research.att.com wrote:

Buzz,

One more thing we could do is put the policy in our session announcements, or a button directly to the policy info on the registration page so you don’t have to pretend to fill out 2 or 3 pages of web stuff to see it.

Just a suggestion.

Mat

Matthew Sherman
Vice Chair, IEEE 802
Technology Consultant
Communications Technology Research 
AT&T Labs - Shannon Laboratory 
Room B255, Building 103 
180 Park Avenue 
P.O. Box 971 
Florham Park, NJ 07932-0971 
Phone: +1 (973) 236-6925 
Fax: +1 (973) 360-5877 
EMAIL: mjsherman@att.com 

-----Original Message-----


From: Rigsbee, Everett O [mailto:everett.o.rigsbee@boeing.com]
Sent: Wednesday, January 08, 2003 2:15 PM
To: Sherman,Matthew J (Matthew); stds-802-sec@ieee.org
Cc: 802 @F2F Dawn S; Darcel Moro (darcel@facetoface-events.com); 802 @F2F Jennifer Hull; Tom Slykhouse (tom@slykhouse.com)
Subject: RE: [802SEC] Refund policy

Matt,    This would seem like a logical thing to do.  Unfortunately our existing payment service through VeriSign allows us very little flexibility in what information can be displayed on the receipt form itself.  If we eventually evolve to a service where we have a secured server from which operate, we could switch to the more expensive version of the payment service which permits a great deal more flexibility of this type.  But in the interim we have opted for a version where the registrant is asked to read and agree to the payment and cancellation policies prior to being allowed to register.  This is sub-optimal we know since people do not pay much attention to lengthy instructions, but there is nothing to prevent the person from printing the terms of the agreement before they agree to them so that they could refer to them later if there was a question about the policy.  It might help if we suggested that and provided a “Print the Policy” button alongside the “I Agree” button to encourage folks to do this. 

Short term this is the best we could do, I think. 

Thanx,  Buzz


Dr. Everett O. (Buzz) Rigsbee
Boeing - SSG
PO Box 3707, M/S: 7M-FM
Seattle, WA  98324-2207
(425) 865-2443    Fx: (425) 865-6721
everett.o.rigsbee@boeing.com

-----Original Message-----


From: mjsherman@research.att.com [mailto:mjsherman@research.att.com]
Sent: Tuesday, January 07, 2003 3:42 PM
To: stds-802-sec@ieee.org
Subject: [802SEC] Refund policy

Hi everyone,

I guess this is mostly directed to Bill, since he is our financial guy!  I recently received an inquiry as to what our refund policy is.  I assumed it would be stated on my electronic receipt from the web, but it wasn’t.  I asked Dawn, and she explained where I could find it, but it was a bit convoluted to get to it.  Would it be possible to set up the electronic registration system such that the refund policy (and perhaps other boiler plate if people think it is necessary) is stated directly on our electronic receipt?

Thanks,

Mat

Matthew Sherman
Vice Chair, IEEE 802
Technology Consultant
Communications Technology Research 
AT&T Labs - Shannon Laboratory 
Room B255, Building 103 
180 Park Avenue 
P.O. Box 971 
Florham Park, NJ 07932-0971 
Phone: +1 (973) 236-6925 
Fax: +1 (973) 360-5877 
EMAIL: mjsherman@att.com