[STDS-802-11] Fwd: [STDS-802-11-CAC] Some issues with hotel reservation

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To followup with the message Adrian sent...

---------- Forwarded message ----------
From: Lisa Ronmark <lisa@xxxxxxxxxxxxxxxxxxxxx>
Date: Mon, Aug 7, 2017 at 7:23 PM
Subject: Re: [STDS-802-11-CAC] Some issues with hotel reservation system // Re: [STDS-802-11-CAC] Notes from CAC1 telecon
To: Jon Rosdahl <jrosdahl@xxxxxxxx>
Cc: Dawn Slykhouse <dawns@xxxxxxxxxxxxxxxxxxxxx>

Jon,

I have tested several confirmation numbers that I received from attendees and the system error seems to be fixed and the reservations are intact and accessible.

BELOW IS TEXT SENT TO ATTENDEES WHO CONTACTED ME ABOUT REGISTRATION ISSUES - AUGUST 7, 2017

I am pleased to report that your September 2017 guest room reservation at the Hilton Waikoloa Village is in good standing.

Due to a system error within the Hilton reservations application many group block reservations were unintentionally duplicated and then cancelled. We brought the cancellation notice issue to the attention of Hilton representatives and are pleased to report that the error has been corrected and all confirmation numbers are once again valid and duplicate reservations deleted.

If you have any questions or concerns about your reservation please feel free to contact the Hilton Waikoloa directly at 1-808-886-1234. If you do not receive satisfactory resolution to your issues or questions please contact me directly and I will inquire or advocate on your behalf.

Sincerely,

Lisa Ronmark
Director of Meeting Services
Face to Face Events Inc.
Email: lisa@xxxxxxxxxxxxxxxxxxxxx
Tel: 1 (604) 316-4947

On Mon, Aug 7, 2017 at 11:32 AM, Jon Rosdahl <jrosdahl@xxxxxxxx> wrote:

Edward,
Thanks for the information.
I would encourage all that have an issue to keep Lisa Informed.
Thanks,
Jon
-----------------------------------------------------------------------------
Jon Rosdahl             Engineer, Senior Staff
office: 801-492-4023      Qualcomm Technologies, Inc.
cell:   801-376-6435      10871 North 5750 West
       Highland, UT 84003

A Job is only necessary to eat!
A Family is necessary to be happy!!
On Mon, Aug 7, 2017 at 11:27 AM, Edward Au <edward.ks.au@xxxxxxxxx> wrote:
--- This message came from the IEEE 802.11 Chairs' Advisory Committee Reflector ---
Hi Adrian, and all,

Yes, there are some issues with the Hilton's reservation system.

When I registered for my meeting, I need to fill in my hotel confirmation number in order to get a discount. I find that the hotel confirmation number is not valid and later find that my reservation corresponding to my hotel confirmation number is cancelled!

I then called the Hotel's reservation department (+1-808-886-1234). A staff of the reservation department told me that there was an IT glitch that results in duplicate reservation for almost everyone. As a result, the reservation department cancels my original reservation (i.e., that's why my hotel confirmation number is cancelled), and keeps the duplicate one as my exiting reservation. It is just the fact that we do not receive any email from the hotel regarding this new hotel confirmation number, which results in confusion.

I've told my colleagues to call the hotel's reservation department, and see if their duplicate reservation exists. It works.

Hope it helps.

Regards,
Edward
On Mon, Aug 7, 2017 at 9:37 AM, Adrian Stephens <adrian.p.stephens@xxxxxxxx> wrote:
--- This message came from the IEEE 802.11 Chairs' Advisory Committee Reflector ---
201709 CAC1

1.       Present

a.       Adrian Stephens (chair)

b.      Jon Rosdahl

c.       Mark Hamilton

d.      Jonathan Segev

e.      Stephen McCann

f.        Jiamin Chen

g.       Peter Ecclesine

h.      Nikola Serafimovski

i.         Donald Eastlake

j.        Jim Lansford

k.       Dorothy Stanley

l.         Minyoung Park

m.    Amelia Andersdotter

2.       Apologies:

a.       Edward Au

3.       Incoming liaisons

a.       none anticipated

4.       Review Discussion Topics

a.       None identified as yet

5.       Review Agendas

6.       Review Officer substitutions (opening report slide)

a.       Li substituting for Nikola Monday am

b.      Yunsong Yang substituting for Stephen Monday am

c.       Peter E absent – Robert Stacey will lead Editors’ mtg.

7.       Check Dates for next CAC telecons (supplementary material)

8.       Review document links

9.       Room Graphic Updates

a.       Mon pm2 –TGaq

b.      Tue am2 +TGaq

c.       Thu pm2 +TGaq

d.      Tue am1 +TGak

e.      Tue am1 –LC

f.        Wed pm2 +LC

g.       Tue am1 +TGaz

h.      Thu am2 –TGaq

i.         Thu pm2 +TGaq

10.   Round Table

a.       Some issues with hotel reservation system. Contact meeting planners directly.

b.      Stephen will be arriving Monday evening.

                                                               i.      Mike Montemurro will be secretary for opening plenary.

                                                             ii.      Jon will take NM session

1.       Stephen send updated slide deck.

c.       Jim: no WNG presentations as yet.
-- 
Best Regards,

Adrian Stephens
IEEE 802.11 Working Group Chair
mailto: adrian.p.stephens@xxxxxxxx
Phone: +1 (971) 203-2032
Phone: +447342178905
Skype: adrian_stephens
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[STDS-802-11] Fwd: [STDS-802-11-CAC] Some issues with hotel reservation system // Re: [STDS-802-11-CAC] Notes from CAC1 telecon

201709 CAC1